***C O L D  W A S H  H A I R  P R I O R  T O  I N S T A L L***

 

What is your Return Policy?

DUE TO HEALTH CODE POLICIES AND THE DELICACY OF HUMAN HAIR,  

ALL SALES ARE FINAL!

NO REFUND/NO RETURN. 

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WE DO ACCEPT EXCHANGES UNDER THESE TERMS & CONDITIONS:

IN ORDER TO ASSURE PROPER HANDLING OF REQUESTS OF EXCHANGE PLEASE FOLLOW THE SPECIFIC INSTRUCTIONS;

EXCHANGES MUST BE POSTMARKED /Returned in store WITHIN 7 DAYS OF RECEIPT OF THE HAIR. PLEASE BE ADVISED HAIR MUST BE RETURNED IN ITS ORIGINAL CONDITION; DO NOT REMOVE RUBBER BAND FROM HAIR EXTENSIONS BUNDLE. (IF THE RUBBER BANDS ARE REMOVED THE TRANSACTION IS AUTOMATICALLY CANCELLED AND WILL NO LONGER QUALIFY FOR EXCHANGE)  HAIR EXTENSIONS MUST ALSO BE RETURNED IN ITS ORIGINAL SEALED PACKAGING/IN STORE BAG WITH THE SALES RECEIPT/INVOICE.

A 15% RESTOCKING FEE IS APPLIED TO ALL EXCHANGES

ONLINE STORE ORDERS SHOULD BE SHIPPED VIA USPS OR UPS WITH SIGNATURE  DELIVERY CONFIRMATION TO ENSURE RECEIPT OF RETURN. PLEASE USE OUR RETURN ADDRESS:

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ATTN: CUSTOMER SERVICE

B'S HEALTHY HAIR 

1511 CENTINELA AVE 

INGLEWOOD, CALIFORNIA 90302

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PLEASE ALSO INCLUDE YOUR FULL NAME, PHONE NUMBER, EMAIL ADDRESS AND WRITTEN REQUEST IN REGARDS TO WHAT PARTICULAR EXCHANGE YOU ARE REQUESTING. WE WILL NOTIFY YOU VIA EMAIL ONCE WE RECEIVE THE HAIR, PLEASE ALLOW 2-3 DAYS FOR PROCESSING. A 15% RESTOCKING FEE  INVOICE WILL BE PROCESSED AT THAT TIME. THIS INVOICE WILL HAVE TO BE PAID IN FULL PRIOR TO RESHIPMENT OF EXCHANGE.

PLEASE NOTE WHEN REQUESTING AN EXCHANGE YOU ARE RESPONSIBLE FOR ALL INCURRED RETURN SHIPPING FEES UNLESS THE RETURN IS A RESULT OF B'S HEALTHY HAIR ERROR IN SENDING THE INCORRECT HAIR EXTENSION LENGTH OR STYLE, IN THAT CASE ,WE WILL BE RESPONSIBLE FOR SHIPPING AND PROCESSING FEES.

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